Shipping policy

At Velloremi, we are committed to delivering your wellness and recovery products as efficiently and securely as possible. This Shipping Policy outlines our processing times, shipping methods, delivery estimates, and other important information regarding your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, product launches, or holiday seasons, processing times may be slightly longer.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Destinations

Velloremi currently ships to customers in:

United States
Canada
United Kingdom
Australia
Select international destinations

If your country is unavailable during checkout, please contact our support team for assistance.

Estimated Delivery Times

Delivery estimates begin after order processing has been completed.

Region	Estimated Delivery Time
United States	5â€“12 Business Days
Canada	7â€“15 Business Days
United Kingdom	7â€“15 Business Days
Australia	8â€“18 Business Days
International	10â€“25 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Large wellness equipment, recovery devices, saunas, massage chairs, and other oversized products may require additional transit time.

Shipping Costs

Shipping costs are calculated at checkout based on:

Product size and weight

Shipping destination

Carrier rates

Available shipping methods

Any applicable shipping charges will be clearly displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking updates to appear after shipment.

Multiple Shipments

Some orders may be shipped from different fulfillment centers or suppliers.

If your order contains multiple items, products may arrive separately and at different times.

You will receive tracking information for each shipment when available.

Customs, Duties & Taxes

International orders may be subject to:

Customs duties

Import taxes

Government fees

Brokerage charges

These charges are determined by the destination country’s customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Velloremi has no control over these fees and cannot predict their amount.

Shipping Delays

Delivery delays may occur due to factors outside our control, including:

Customs inspections

Carrier disruptions

Severe weather conditions

Natural disasters

Public holidays

High shipping volumes

Incorrect shipping information provided by the customer

Velloremi is not liable for shipping delays caused by third-party carriers or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

Delivery delays may occur.

Additional shipping fees may apply.

We may be unable to recover or replace lost packages.

Please contact us immediately if you notice an error in your shipping details.

Lost, Stolen, or Damaged Packages

If your package is lost, damaged, or arrives with visible issues:

Contact our support team within 7 days of delivery.

Include your order number and photos (if applicable).

We will work with the carrier to investigate and determine an appropriate resolution.

Once a package has been marked as delivered by the carrier, Velloremi cannot guarantee replacement or reimbursement for packages lost or stolen after delivery.

High-Value & Oversized Wellness Equipment

Certain products, including premium massage chairs, infrared saunas, cold therapy systems, fitness recovery equipment, and other oversized wellness products, may require: