Shipping policy

At Velloremi, we are committed to delivering your wellness, recovery, and performance products safely and efficiently. This Shipping Policy outlines our order processing procedures, shipping rates, delivery estimates, and other important information regarding your purchase.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional events, product launches, or holiday seasons, processing times may be slightly extended.

If a significant delay affects your order, we will notify you using the email address provided during checkout.

Shipping Destinations

Velloremi currently ships to customers in:

United States
Canada
United Kingdom
Australia
New Zealand
Select international destinations

If your country is unavailable during checkout, please contact our support team for assistance.

Shipping Rates

We offer simple and transparent shipping rates:

Orders below $200 USD: Flat-rate shipping of $9.45 USD
Orders of $200 USD or more: FREE Shipping

This offer applies to eligible orders shipped within the United States, Canada, United Kingdom, Australia, New Zealand, and most supported international destinations.

Any exceptions or special freight requirements for oversized products will be clearly indicated before purchase.

Estimated Delivery Times

Delivery estimates begin after order processing has been completed.

Region	Estimated Delivery Time
United States	5–12 Business Days
Canada	7–15 Business Days
United Kingdom	7–15 Business Days
Australia	8–18 Business Days
New Zealand	8–18 Business Days
International	10–25 Business Days

Please note that these delivery times are estimates only and are not guaranteed.

Large wellness equipment, recovery systems, saunas, massage chairs, cold therapy systems, and other oversized products may require additional transit time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking updates to appear after shipment.

Multiple Shipments

Some orders may be fulfilled from different warehouses or fulfillment partners.

If your order contains multiple items, products may arrive separately and at different times.

Tracking information will be provided for each shipment when available.

Customs, Duties & Taxes

International orders may be subject to:

Customs duties
Import taxes
Government fees
Brokerage charges

These fees are determined by the customs authorities of the destination country and remain the responsibility of the customer unless otherwise stated at checkout.

Velloremi has no control over these charges and cannot predict their amount.

Shipping Delays

Delivery delays may occur due to circumstances beyond our control, including:

Customs inspections
Carrier disruptions
Severe weather conditions
Natural disasters
Public holidays
High shipping volumes
Incorrect shipping information provided by the customer

Velloremi is not liable for delays caused by third-party shipping carriers or events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect shipping address is provided:

Delivery delays may occur
Additional shipping fees may apply
We may be unable to recover or replace lost packages

Please contact us immediately if you notice an error in your shipping details after placing your order.

Lost, Stolen, or Damaged Packages

If your package is lost, damaged, or arrives with visible issues:

Contact our support team within 7 days of delivery
Include your order number and photographs of any damage when applicable
We will work with the shipping carrier to investigate and determine an appropriate resolution

Once a package has been marked as delivered by the carrier, Velloremi cannot guarantee replacement or reimbursement for packages lost or stolen after delivery.

High-Value & Oversized Wellness Equipment

Certain products, including premium massage chairs, infrared saunas, cold plunge systems, recovery equipment, and other oversized wellness products, may require: