Refund policy

Refund & Return Policy

Last Updated: June 2026

At Velloremi, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please review the policy below to understand your options for returns, refunds, exchanges, and cancellations.

Return Eligibility

You may request a return within 15 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals, and components.
  • Show no signs of wear, damage, or misuse.
  • Be accompanied by proof of purchase or your order confirmation.

Please note: Returns must be authorized by Velloremi before they are sent back. Returns received without prior authorization may be refused or delayed.

Non-Returnable Items

For hygiene, safety, and health reasons, the following items cannot be returned once opened or used:

  • Personal wellness and recovery products that come into direct contact with the body.
  • Compression garments and wearable recovery products.
  • Opened bedding, sleep accessories, and similar personal-use items.
  • Clearance, final sale, or promotional items marked as non-returnable.
  • Gift cards.

Some products may have additional return restrictions. Please review the product page before purchasing.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

  • Damaged during shipping,
  • Defective or not functioning properly, or
  • Different from what you ordered,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and its packaging.

Once reviewed, we’ll work with you to provide an appropriate resolution, which may include a replacement, repair, partial refund, or full refund.

Return Shipping

If your return is approved:

  • Customers are responsible for return shipping costs for change-of-mind returns.
  • If the return is due to our error, a defective product, or shipping damage, Velloremi will cover the return shipping costs or provide a prepaid return label where available.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our mistake or a confirmed defective or incorrect item.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled and will need to follow the standard return process.

If you need to cancel your order, please contact us as soon as possible at support@velloremi.com.

Exchanges

If you’d like a different size, model, or replacement item, please contact our support team before returning your purchase.

Exchanges are subject to product availability.

Manufacturer Warranty

Many products sold by Velloremi include a manufacturer’s warranty.

Warranty coverage, duration, and terms vary by product and manufacturer. Please refer to the product page or contact us if you have questions regarding warranty coverage.

Contact Us

If you have any questions about this Refund & Return Policy or need assistance with a return, we’re happy to help.

Email: support@velloremi.com

Our goal is to provide a transparent, reliable, and hassle-free shopping experience from the moment you place your order to the support you receive after delivery.